We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of
current promotions, specials and new additions to the Pro-Tape.com
site. You may unsubscribe from our newsletters by following the
unsubscribe instructions in any email you receive from us. We use "cookies" to keep track of your current shopping session to
personalize your experience and so that you may retrieve your shopping
cart at any time.
Order Acceptance Policy Your receipt of an
electronic or other form of order confirmation does not signify our
acceptance of your order, nor does it constitute confirmation of our
offer to sell. Pro-Tape.com reserves the right at any time after
receipt of your order to accept or decline your order for any reason or
to supply less than the quantity you ordered of any item. All orders
must obtain pre-approval by electronic or manual means with an
acceptable method of payment, as established by our credit and fraud
avoidance department. We may require additional verifications or
information before accepting any order.
We accept the following credit cards: Visa, MasterCard, American
Express, Discover and Paypal. There is no surcharge for using your
credit card to make purchases with Pro-Tape.com. Please be sure to
provide your exact billing address and telephone number (i.e. the
address and phone number your credit card bank has on file for you).
Incorrect information will cause a delay in processing your order. Your
credit card will be billed upon shipment of your order.
Money Orders, Cashier's Checks, Company Checks, & Personal Checks
Pro-Tape.com accepts money orders, cashier's checks, personal checks,
wire transfers, and company checks in U.S. Dollars only. Orders are
processed upon receipt of a money order or cashier's check. For
personal and company checks, please allow up to 10 banking days after
receipt for clearance of funds before the order is processed. We cannot
guarantee the availability of a product by the time funds clear or
payment is received. We will charge a $25 fee on all returned checks.
CODsPro-Tape.com does not offer CODs at this time.
Taxes Pro-Tape.com shall automatically charge
and withhold the applicable sales tax for orders to be delivered to
addresses within Texas. For orders shipped to
other states, you are solely responsible for all sales taxes or other
taxes. For purchases shipping outside the United States, you are
responsible for any taxes and duties required or imposed by any
ReturnsProTape.com accepts all new and unused products for return 10 days from
the date that your item was shipped. Open box items are evaluated on a
case-by-case basis and will carry a 15% restocking fee should it be
accepted for return. Opened software is non-returnable, except for
defective discs. To initiate a return, you must apply for an RMA
(Return Merchandise Authorization) number. Start this process by
calling 800-950-8653 or by logging in to your account and clicking on order history. Click on
order details and at the bottom of your order you will see a link to
request an RMA.
Typographical Errors In
the event a product is listed at an incorrect price due to
typographical error or error in pricing information received from our
suppliers, we have the right to refuse or cancel any orders placed for
product listed at the incorrect price. We have the right to refuse or
cancel any such orders whether or not the order has been confirmed and
your credit card charged. If your credit card has already been charged
for the purchase and your order is canceled, we will immediately issue
a credit to your credit card or in-house account in the amount of the